An independent, family run company specialising in the sale, letting and management of residential and commercial property across Liverpool. Having been active in the property market since 1965, we have a wealth of experience enabling us to provide expert advice to our clients. We are an ambitious, growing company renowned for our award winning customer service.
Whether you have a property to rent out or are searching for a home, you need an agent that you can trust and rely on when issues arise. The quality of the agent makes a real difference. ARLA Propertymark agents have voluntarily chosen to become regulated and highlight their commitment to higher standards.
If you are a landlord, you need professional service and the confidence that your agent will manage your investment in your best interests. As a tenant, you need the reassurance that maintenance issues will be dealt with promptly and your tenancy will run smoothly. ARLA Propertymark Protected agents help landlords to find the right tenants, and tenants to enjoy their treasured homes.
Every year tenants and landlords suffer through dealing with agents who are inexperienced or do not adhere to the law. In the worst cases financial losses can add up to millions of pounds. RLA Propertymark agents are regulated to ensure they work to a higher standard than the law demands. Make sure your letting agent is offering you Propertymark Protection.
ARLA Propertymark Protected members offer more
Please click here to view our ARLA Propertymark profile.
Client Money Protection (CMP) is a scheme that reimburses landlords and tenants should an agent misappropriate their rent, deposit or other client funds. It has long been a requirement for ARLA Propertymark members to have CMP and is now mandatory for all letting agents.
We a member of 'ARLA Propertymark' which provides our client money protection scheme, more details can be found by following the links below.
We are a registered with the Information Commissioner's office, our registration number is ZA093578.
We are a registered with HMRC for anti-money Laundering purposes, our registration number is XLML00000122153.
We are a member of the 'Property Ombudsman' which is a redress scheme. Our registration number is D11509.
The Property Ombudsman (TPO) scheme provides a free, fair and independent service to protect consumers from unfair practice.
The scheme receives over 16,000 enquiries every year and offers an independent and impartial dispute resolution service to consumers who have been unable to resolve their disputes with a registered agent. The Ombudsman can provide redress to place the consumer back in the position they were before the complaint arose, achieving a full and final settlement of the dispute and all claims made by either party.
TPO is the only redress scheme that operates codes of practice to raise standards and share best practice in the industry. TPO's sales and lettings codes of practice have been approved by CTSI and they've been adopted by both the National Association of Letting Agents (NAEA) and Association of Residential Letting Agents (ARLA).
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
If you remain dissatisfied, you can then contact the Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
43-45 Milford Street
01722 333 306
Please note the following: